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5

Terms & Conditions

Terms & Conditions

 

The following Terms and Conditions apply to all visitors to our users on www.epiclinen.com.
These Terms and Conditions and your use of our website are governed by European Union law.
EpicLinen seeks to provide high class service and we do hope you will value this attitude. If you do face a problem at any time we will do our best to solve it and make our customers feel valuable. By placing an order with us you will be assumed to have read, understood and agreed to these Terms and Conditions. Please read them carefully. If you are not satisfied with any points of these, then we do recommend to contact info@epiclinen.com before placing an order with us.

You will be able to access most areas of www.epiclinen.com without registering your details. You will be requested to register your details only when you would like to place your order. EpicLinen may revise these Terms and Conditions at any time by updating this page. We would recommend you to check this website regularly to review the current Terms and Conditions, because, primarily, they are relevant to you.

Customer service is very important to EpicLinen Team. Why so? As a result we are not big company, for this reason the lifeline of any business is its customers, because without them, the product or service remains unsold, production expenses remain unpaid and the pockets of those who should profit from it remain empty. We would like you to feel special so we goal to offer the best value for your money.

Placing an order with us

Placing your order online is easy! 
Browse through our shopping selection for new and interesting products, or seek out your favourite product. If you know exactly what you want, use the search function at the top right of the screen to quickly locate your item. When you find what you are looking for, click “Add to cart”, keep shopping, or when you are done, proceed to “Checkout”. 
All of the items in your shopping bag appear in your order during checkout. If you do not want to order all of the items, simply edit your shopping bag. Please review it and verify that your order is correct, if no changes are necessary, proceed to “Continue”.

If you would like to buy some items in your bag now, but you are not ready to buy all the items in your bag, you can click and save at “Wish-list”. This feature moves the items you are not ready to purchase out of your bag and allows you to buy only the items you want to buy now.

During checkout, you will be asked to sign up or login and provide:

  • Your e-mail address and password, for security purposes.
  • Your personal information such as name and telephone number.
  • The address you want to deliver your goods.
  • Any gift options such as gift voucher code you have received.
  • Any promotional/discount code you have received.

Once you have done this, you will be link to website of PayPal or Bank Transfer to complete your order.
The order comes directly to us via e-mail, you will receive an e-mail about your order.
Once you have placed an order with us, you can view your most recent order by accessing the My Account link and entering your username and password. However, once you have saved you information and opened an account you will be able to view your full order history.

However, we may refuse to accept an order because of the reasons listed below:

  • whether goods are not available, for example, out of stock;
  • whether we cannot obtain authorization for your payment;
  • whether appeared a pricing or product description error;
  • whether you do not meet any eligibility criteria set out in our Terms and Conditions.

We will attempt to notify you by contacting the e-mail provided at the time the order was made. 

By placing an order with www.epiclinen.com, you warrant that you are 18 years of age or older and that you are authorized to use the credit card or any other method of payment that you provide for payment.

Pricing

The price you pay is the price displayed in respect of the relevant goods on www.epiclinen.com website at the time we receive your order plus the applicable delivery charges. Delivery charges and prices are subject to change. While we try and ensure that all prices on our website are accuratebut some errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

All prices shown on our website include VAT (Value Added Tax) at the current rates. EpicLinen Team reserves the right to propose the price exclusive of VAT, but we shall show VAT separately and include it in the total price as well as shipping and handling fee.

We reserve the right at any time to review prices periodically and any changes will be modified on our website at our discretion. Eventually, your order confirmation will, however, confirm the final and total price of your purchase.

Companies solely should contact us via e-mail likewise wholesalers. We kindly ask wholesalers to contact personally. We shall provide revised prices designed to your needs and requirements exclusive of VAT. Please also read “Wholesale“ Terms and Conditions situated below.

Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.

Payment Methods and Taxes

We accept online payments in a secure environment by using PayPal system that are PayPal accounts and credit or debit cards for items purchased on our website. Paypal is one of global leaders in e-commerce business allowing payments and money transfers to be made through online with over 230 million accounts across the world. 
Online shoppers prefer PayPal as a secure and convenient way to pay. Using PayPal system your payments will reach us fast and safe. You are able to make a Bank Transfer instead of PayPal - details provided.Nevertheless, if you do prefer other payment method than PayPal or/and credit card, debit card or/and Bank Transfer please contact us via e-mail and we will try to find the proper decision.

We do accept Visa, Visa Electron, Visa Virtual, MasterCard, Maestro, American Express and regular account payments made through PayPal system. You do not need to have PayPal account, although if you already have one, you might use it.
In order to make certain payments through PayPal you may be asked to provide your credit or debit card details. All details such as your credit card number, expiration date, CVV code, are the part of PayPal security system only. 
PayPal is committed to protect the private information of its users and exclusively provides our office with the last 4 digits of your credit card number and the information essential to shipping your order. We do not receive your full credit card information, etc. We solely will receive your name, shipping address, phone and e-mail, these are needed for shipping the goods.
For your security, your billing name and billing address must be entered exactly as they appear on your credit card statement. We reserve the right to cancel any order that does not match these criteria.

You are responsible for payment of all orders placed with us using your user name and password.

Exchange Rates

Foreign exchange rates are determined by PayPal and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.

 Cancellation and Returns Policy

We would like you to enjoy your products from EpicLinen. If, for any reason, you are not entirely delighted with the products that you have chosen, you may return them to us within 7 business days of receipt. We will be more than happy to offer you an exchange or, at our decision, a full refund. The costs of returning goods to us shall be reimbursed by you. 
If the incorrect goods have been sent to you or if an item was damaged in shipment, please contact us within 3 days of receipt of the item, and we will replace the goods for you as soon as possible.
The rights to return the goods provided by us apply the following states:

  • the item must be returned complete;
  • the item must be in a perfect condition;
  • the item must be unused;
  • the item must be in the original packaging with all the tags in place.

If the return falls outside of this period, or the item is worn, damaged or not in its original packaging, EpicLinen cannot accept the returned items and cannot give a refund.

If you wish to cancel your order you should notify us by e-mail info@epiclinen.com before we have dispatched the goods to you. Whereas the goods have been already dispatched to you, you can return them to us within 7 business days of receipt
For all returns you will be required to pay for the return of the products to us, except where the item is faulty. We undertake to fully refund the cost of any defective products. When returning any products to us, please clearly mark, whether you would like a refund or exchange. We cannot accept responsibility for parcels lost in transit, for this reason all items must be returned to us by “Recorded Delivery“ due to they need to be signed for. Please note that we will redeem postage costs only in case your returning goods have quality issues.
Pack the items back in the parcel and send it back to us. Please contact EpicLinen via e-mail info@epiclinen.com where returns are to be sent to as it might go into different warehouses.

For returning Sale/Special Offer/Custom Orders items please follow these conditions. 
If for any reason the product does not satisfy your expectations, Sale/Special Offer items must be returned within 7 business days of receipt. Returned goods must be complete, in perfect condition, unused, and with the original packaging including all tags in their palces. If the item is being received already damaged, defective or in some way not as reasonably expected apply the same conditions above. 
We regret we cannot accept returned cut fabric unless the item is faulty.
EpicLinen might also have Custom Order goods which are the items specially customized by the manufacturer for you. It might be anything: bedding, tablecloth, curtains etc. designed for you, embroidered monograms on your particular chosen goodie, exclusive stitching etc. Custom Order goods are clearly defined as neither exchangeable nor returnable items.

Products may arrive separately – from different warehouses due to this you will not be charged extra. For more information about Delivery and Returns please check the direction of “Shipping & Returns“.

Description of Goods

EpicLinen attempt to take every care to ensure that the description and specification of our products are as accurate as possible. We make our best effort to provide quality photographs of our items, reflecting the colors as closely as possible. However, computer monitors differ in how they transmit colors. We cannot, therefore, guarantee that the color of the item will be exactly as shown on your computer. Color comments have been added to certain items. If you are unsure about a color or a fabric, please contact us by e-mail info@epiclinen.com.

Gift Voucher

Gift Voucher can be used to purchase any items available on www.epiclinen.com. 
Gift Vouchers are created in three different designs and easily could be chosen from Birthday, Christmas and for All Occasions templates. They can be purchased in any amount online starting from 20 EUR or 20 GBP. All Gift Voucher codes are valid for a period of 6 months from the date of issue. Gift vouchers must be spent in full within the validity period. Any unused balance will not be refunded or credited on expiry. If purchase exceeds available voucher balance, you must make up difference with another payment method. Gift Voucher might be used during Sales/Special Offers period. 
All Gift Vouchers have allocated serial numbers. Moreover, Gift Voucher is to be treated as cash but it cannot be exchanged for cash. It is forbidden to pass Gift Voucher codes on. We are not responsible for lost or stolen Gift Vouchers and their codes.
EpicLinen reserves the right to change the Gift Voucher Terms and Conditions from time to time at our sole discretion.
 

Promotional/Discount Code

These Terms and Conditions apply to Promotional/Discount Codes which can be used to receive a special discount via EpicLinen website. The Promotional/Discount Codes may be unique or generic codes. 
The Promotional/Discount Code offer cannot be combined with any other offers and is valid for a limited time only. One Promotional/Discount Code is used only per customer unless otherwise specified. We may generate an extended Promotional/Discount Codes but these will be suspended whilst Sales/Special Offers are on. It is strictly forbidden to pass Promotio/Discount Codes on. 
EpicLinen reserves the right to cancel any order due to unauthorized, altered, or ineligible use of discount. Promotional/Discount Codes can be used up to certain given expiry date and cannot be used in Sales/Special Offers.

Copyright and Trademark

The contents of these pages in all types of material (pictures, images, digital downloads, designs, logos, photographs) are the copyright trademark of EpicLinen or its content and technology providers or their respective owners. For the purposes of these Terms and Conditions, any use of extracts from this website for any purpose is prohibited, unless otherwise stated (below). If you beark any rules mentioned in these Terms and Conditions you must immediately destroy any downloaded or printed extracts from this website.
No part of this www.epiclinen.com website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. In addition to this, you may not use any EpicLinen logo or other proprietary graphic or trademark as part of the link without express written permission.

You are permitted to print and download extracts from this www.epiclinen.com website for your own use, only if you do not modify documents and/or related graphics found on this website, only if graphics and/or interconnected texts on this website do not go separately and any of our copyright and trade mark notices and this permission notice appear in all copies.

Cookies

EpicLinen uses automatic systems of data collection, such as cookies that are simply “text files”. A cookie is a small file of letters and numbers stored on your computer when you access certain websites. Cookies are a convenient way to carry information from one session on a website to another. Like virtual door keys, cookies unlock a memory of computer and allow a website to recognise users when they return to a site by opening doors to different content or services. Like a key, cookie itself does not contain information, but when it is read by a browser it can help a website improve the service delivered.
We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 

Affiliate Program

By filling out the sign up form, and upon acceptance, you will become an Affiliate and are bound by the terms of this agreement. Your participation in the program is solely for this purpose: to legally advertise our website or certain part of website www.epiclinen.com to receive a commission on products purchased by your referred individuals.
It is clearly understood that you will introduce EpicLinen products and services to your current and prospective customers and will comply with all laws (such as anti-spam). EpicLinen reserves the right to accept or reject any prospective customers and will pay you a commission per customer referred using your affiliate code according to the designated payment schedule.

Either you or EpicLinen may terminate the Affiliate relationship at any time. You are only eligible to earn Affiliate payments during your time as an approved Affiliate. EpicLinen has the right to change the program or service policies and operating procedures at any time.
Your Affiliate application and status in the program may be suspended or terminated for any reasons, likewise:

  • illegal spamming such as mass email, mass newsgroup posting, etc.;
  • advertising on sites containing/promoting illegal activities;
  • inappropriate advertisements due to false claims, misleading hyperlinks;
  • violation of intellectual property rights;
  • inability to setup links or refer clients to EpicLinen – lack of performance, has not been logged in to for a period of 6 months.


You may use graphic and text links both on your website and in e-mails. The site may also be advertised “offline” in classified ads, magazines, and newspapers. You are allowed to use the graphics and texts provided to you by us, or you may create your own as long as they are deemed appropriate according to the conditions above. You shall not purchase or register keywords, Pay Per Click advertising, AdWords, search terms or domain names.
This Affiliate relationship is one of independent contractors. EpicLinen will not be liable for indirect, special or consequential damages arising in connection with this program and our aggregate liability arising with respect to this program will not exceed the total referral fees paid or payable to you. Moreover, EpicLinen will not be liable for the consequences of any interruptions or errors.

When a web surfer clicks through your Affiliate link, a cookie is set in their browser that contains your Affiliate username. Also, their IP address is tracked in the database along with your Affiliate name. When this person decides to buy a product, the script will look for this cookie and/or try to match their IP address to identify the affiliate who will be awarded to the commission. Visitors sent through your Affiliate link may make a purchase later in time and the commission will still be awarded if the cookie is present in their browser and/or they are using the same IP address as the one logged in the database.
EpicLinen pays a base 5 % of the sale amount from each customer referred using your Affiliate code. The more you sell the more money you can earn per sale. As an Affiliate, you can only have 1 account. We pay all accrued commissions monthly in arrears within 30 days after the end of the month in which EpicLinen has received the relevant payment from the applicable advertiser, as allocated and determined by EpicLinen, once your balance reaches 25 EUR or 25 GBP. If someone clicks the link on your site and orders multiple accounts you will receive a commission on the first order only. Commission payments are made via PayPal.

These Terms and Conditions will begin upon your sig nup with the Affiliate Program with EpicLinen and will end when your Affiliate account is terminated. The Terms and Conditions of this agreement may be modified by EpicLinen at any time. If any modification to the Terms and Conditions is unacceptable to you, your only choice is to terminate your Affiliate account. Your continuing participation in the program will constitute your acceptance of any changes.
We will not be liable for indirect or accidental damages (loss of revenue, commissions) due to Affiliate tracking failures, loss of database files, and any results of “intents of harm” to the program or our website. We do not make any expressed or implied warranties with respect to the Affiliate Program and/or products sold at this site. We make no claim that the operation of the Affiliate Program and our website www.epiclinen.com will be error-free and we will not be liable for any interruptions or errors.
 
By submitting your application, you acknowledge that you have read the terms and conditions, understand, and agree with them. 

Service Access

While we seek to ensure that www.epiclinen.com is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Users Reviews, Comments, Testimonials and Visitors Conduct

EpicLinen Team is very pleased to hear from users and welcomes your comments regarding our products and services. We value your feedback! Other than personally identifiable information, which is covered under the Privacy Policy, any information you transmit or post to this website will be considered nas on-confidential and non-proprietary. We do have the right to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, texts and other things for commercial or non-commercial purposes. You also agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments or other information will not contain libelous or otherwise unlawful, abusive, pornographic, or obscene material, or information that would be considered a criminal offence, or contain any computer virus or other malware that could in any way affect the operation of www.epiclinen.com or may cause annoyance, inconvenience. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead EpicLinen or third parties as to the origin of any Comments. You may not misuse www.epiclinen.com including, without limitation or by hacking etc.
You are solely responsible for any Comments you make and their accuracy. EpicLinen Team takes no responsibility and assumes no liability for any content posted by you or any third party.

Information Updates, Modifications

EpicLinen seeks to ensure that the information on this www.epiclinen.com is correct. We do not warrant the accuracy and completeness of the material on this website. We may make changes to the information and content on website, or to the products and prices described in it, at any time without notice. The material on website may be out of date, and we make no commitment to update such material.
We reserve the right, at its discretion, to modify, add, change or remove any of our Terms and Conditions at any time. Changes are effective immediately when posted on this EpicLinen website and will replace any prior inconsistent policy. Please check these Terms and Conditions periodically for changes.

Dispute Resolution

Mindful of the high cost of litigation, not only in money but also in time and energy, both you and EpicLinen agree to the following dispute resolution procedure: in the event of any controversy, claim, action or dispute arising under this Agreement shall first try in good faith to settle such Dispute by providing written notice to the other party (by registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. 

Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Lithuania Republic and you and EpicLinen Team hereby submit to the non-exclusive jurisdiction of the Lithuanian Courts.